Rossz, rosszabb, Rossmann

First of all excuse the partly Hungarian title of this post but it couldn’t fit better. “Rossz” is Hungarian and means bad, “rosszabb” is worse but the superaltive is not Rossmann of course, it would be “a legrosszabb”. It is not time for Hungarian lessons today so lets get to the point. Rossmann is a quite large German drug store company with several stores in Hungary as well.

Now why is Rossmann the superlative of bad? Well yesterday a friend of mine went to a Rossmann store to buy 3 articles. Now standing at the cash point the lady scanned all 3 of these articles and let my friend pay the bill but did not give a receipt. Well in 99,9% of the cases you don’t give a shit because you don’t need it anyways bit in this case she would have needed it. So when going to the exit the nice security alarm started to ring and the security guy (in nearly every store in Budapest you find a security guy) asked her to open the bag. She did, showed the three paid items but couldn’t show the receipt since she didn’t get it. They couldn’t even find it in the litter bin or anywhere.

My friend said that they should check the video camera to proof that everything was paid. The answer was a simple “we don’t have a monitor for it”. Second try was to check the system what was on the last bill. Next answer was “We can only do this after 24 hours”. Wow.

So result was that they called the police because of a shampoo which wasn’t paid. By the way it was the cheapest Shampoo and the wallet was full of money. The police had to write a report and asked my friend to sign it in which it basically said that she is a thief. If she would have signed it she would be. So she asked the policemen to let her write her story on this report which they allowed her to do after a long discussion (unbelievable that they want you to sign this report even though you have the right not to do so and exlain the story from your point of view).

End of the story is that Rossmann checked the system yesterday and found out that my friend paid all items which she took. Today the head of Rossmann called her to apologize. She will of course get the Shampoo (she paid it but didn’t get it) and some compensation which most probably will be a rubbish 5000 HUF shopping coupon or something like that.

Well, for having so unfriendly and incompetent employees and security guards I recommend to you to either go to Schlecker, DM or buy your stuff in one of the big stores like Tesco, Auchan or Cora.